Knowledge Management

IBSA's Knowledge Management function extends beyond simply training delivery. Inherent in all our assignments is the directive to leave our Clients with a full understanding of the business processes we have developed and deployed. Formal Training Delivery is but one of the methods we use for Knowledge Management.

Other ways we achieve this are through :

• A Knowledge Transfer Plan - Where requested we develop, in conjunction with our Clients, a Knowledge Transfer Plan. This Plan represents the agreement between the Client and IBSA as to how the Practitioners will transfer their knowledge and experience in the service they are engaged to provide to the nominated Client representatives. The Plan includes methods and media used, timetable or schedule and the persons, roles or groups to whom the knowledge is to be transferred. The Knowledge Transfer Plan can include formal and informal transfer methods, and is a point of pride for IBSA and a differentiator of the level and quality of our service delivery.
• Providing thought-leadership where innovation and expertise has been sought by the Client
• Providing Mentorship – via workshops, team interaction etc.
• Project function that identifies, qualifies, gathers and stores knowledge assets and standards developed by the Team.
• The conduct of Assignment Brief and Debrief sessions and Post Implementation Reviews.
• A comprehensive Communications Strategy.
• Active participation by the Business / Client in Project activities as required.
• Execution of a Structured Training Strategy where required.
• Business participation and execution of Quality assurance processes and checkpoints.
• Business ownership and resolution of issues and risk identification and mitigation.
• Business ownership of Project tasks and direct participation.
• Business ownership of quality Project Deliverables.