IBSA has a strong IT Services Management capability providing operational services such as application support, systems administration and facilities management. We have specialist teams across a range of technology stacks including many Open Source platforms.
The applications that we have delivered include critical line of business enterprise applications that process real-time commercial transactions of high monetary value and that contain sensitive information subject to significant regulatory compliance. These require extremely high levels of up-time and sound security to ensure the privacy of the transactions. Some of these applications have been deployed across several continents requiring around-the-clock support.
Our experience in delivering these types of solutions ensures that we are capable of providing excellent levels of maintenance and support for these types of applications. Additionally IBSA is able to enhance and improve the support of applications by providing an additional service which ensures that changing business needs and objects are continually being met. The IBSA approach to ongoing maintenance and support is always tailored to meet your needs. We do not believe that there is a standard, one size fits all approach to support arrangements.
IBSA provides a full maintenance and support service for custom business applications. Based upon ITIL standards, IBSA has implemented an end-to-end service providing for incident and problem management as well as capacity and performance support.
Our services can be provided in either a fee for service, or as a managed service. We provide flexibility on SLAs, customising a solution that meets both the needs of the business and the constraints of budget.
Our maintenance and support services include:
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