After having designed, implemented and tested a new Enterprise Intranet portal for World Vision Australia, IBSA were engaged to provide ongoing maintenance and support for the solution.
This support was provided in the form of a managed Service Level Agreement (SLA) which was implemented by our SharePoint practice.
World Vision Australia required additional support services to manage their portal which provided publishing and collaboration services to their 600 users.
IBSA have provided the support services for over 2 years and the scope of the agreement includes:
As part of the maintenance & support agreement, IBSA provided all the necessary support and maintenance services core to the SLA, namely:
In addition we provided a number of key planning and consultancy services including:
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